Returns Policy

Baths and shower enclosures/glass should be inspected at point of delivery/collection and should be returned on the vehicle (if delivered). Damages reported at a later date on these products will not be considered for collection or credit, except in extreme circumstances.
  • Items that are reported as damaged, that are found to have been fitted will not credited.
  • All other damages should be reported within 72 hours and a reference number retained for future use.


  • Any items that have been reported as faulty due to manufacture will only be collected from delivery address if delivered by us.
  • Items will not be excepted for return unless full details of the fault have been identified (photos may be required) and excepted for return.
  • Items that have been reported as faulty, will be  evaluated by the manufacturer.
  • Items that have been reported as faulty, will not have a credit issued until the manufacturer has evaluated the fault, and deemed that it is suitable for credit.
  • Items in an unhygienic condition to collect, i.e toilet seats, WC pans ect. will require a photograph to be taken which will be sent to the manufacturer to be evaluated for credit.
  • If a pump or electric shower has been fitted please contact the manufacturer’s help line before attempting to remove the item.
  • Fitted items that are found to be faulty, in the first instance you must contact our Customer Services Department, please do not attempt to remove the item before advised to do so, a case file will be raised and sent to the manufacturer for evaluation for credit.
  • Manufactures may require a on site report of the item. Costs occurred may be chargeable and refunded if  product is found to be a manufactures fault


  • All shortages must be reported within 24 hours of delivery.


  • Items that are reported as not required can be returned for credit providing:
    • Items are in the original packaging and are in 100% re-saleable condition.
    • Items are returned within 5 working days.
    • A minimum 30% re-stocking charge.
    • Items requested for return after 5 working days will not be considered
    • Special order items will not be considered for collection or credit.


All collection requests are to be made via our customer services department on 01892 661569 or by emailing

A few of our manufacturers will not consider faulty items for credit unless a photograph has been taken of the faulty item showing the nature of the fault.


The company makes every effort to ensure that deliveries are scheduled on time. However, we will not accept any liability for loss, injury, damage or expenses resulting from any delay in delivery.

Please ensure that all required products have been delivered in perfect condition, before arranging installation.


If a customer wishes to return a faulty item which has been used, we must insist they do so in a hygienic way; all used items need to be covered and packed to avoid the spread of germs. It should be noted that our drivers have the right to refuse to collect goods not fully and hygienically packaged.


Every effort has been made to ensure the accuracy of all information. We must however reserve the right to amend details without notice.


©2020 Forward Enterprises (UK) Ltd - All rights reserved.

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